Analysis showed that the bulk of goods related complaints were in relation to electronic goods. and involved a number of recurrent respondents. The Commission therefore worked towards educating and providing guidance to those businesses with regards to their rights and responsibilities.
Review showed that whilst breach of the provisions of Section 32 (i) due to failure to provide remedies under Section 42 (i) (ii) (ii) of the CPA, 2010, remains a concern, the substandard goods in the market being sold at elevated prices and evident lack of education despite the efforts remains a concern.
The Commission is therefore using various mediums to educate the public such as Facebook, Twitter, Website, Instagram, Newspapers, Videos and outreach programs.
Additionally, the Commission has contacted the Seychelles Bureau of Standards who has assisted with several investigations and will be reviewing a number of standards.